We will endeavour to ship your items within 4 working days of our receipt of your payment. We cannot however guarantee this. We will however guarantee to ship your order within 14 days in all but exceptional circumstances beyond our control. In the unlikely event that we cannot fulfil this guarantee, we will endeavour to contact you as soon as possible to outline any difficulties that we may be experiencing and will give you the opportunity to cancel your order without prejudice if that is your wish.
Within the UK we usually post items using Royal Mail First Class mail (where appropriate) or My Hermes courier unless you specify otherwise, in this case additional shipping charges may apply and we will advise you of these and agree costs before sending out the order. In the case of items which cannot be sent by these means because of size, weight or other considerations, this will be calculated into the shipping charges in advance and we will endeavour to list the shipping method and the (estimated) delivery time in the description of the item.
For orders from outside the UK we will send them via the most cost effective method at time of order. In most cases please allow 10 – 14 working days for delivery to destinations within the EU and 28 working days for destinations outside the EU.
In all cases we will send you an e-mail update when we actually ship your order.